Returns & Exchanges
Due to the perishable nature of our premium meats and seafood, we are unable to accept physical returns; however, we offer a 100% satisfaction guarantee with replacements or refunds for any quality issues. If your order arrives damaged or does not meet our high standards, please notify us within 24 hours of delivery.
Inspect Your Delivery
Upon arrival, immediately check your package for temperature integrity and ensure all vacuum seals are intact.
Document the Issue
Take clear photographs of the product, the packaging, and the shipping label if there are any signs of damage or spoilage.
Contact Support
Email our concierge team at [email protected] within 24 hours, including your order number and the photos taken.
Resolution Process
Our team will review your claim within 1 business day to issue a full refund to your original payment method or arrange a priority replacement shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing