Frequently Asked Questions
Everything you need to know about our premium cuts and fresh catches.
How is my order packaged for shipping?
We use high-density insulated coolers and dry ice or gel packs to ensure your steak and seafood remain at optimal temperatures throughout the delivery process.
Where do you source your meat and seafood?
Our beef is sourced from sustainable Midwestern farms and is USDA Prime or Choice grade. Our seafood is wild-caught or responsibly farmed and delivered fresh to our facilities daily.
Can I track my delivery?
Yes, as soon as your order ships, you will receive an email with a tracking number so you can monitor your package's journey to your doorstep.
Do you offer a freshness guarantee?
Absolutely. If you are not completely satisfied with the quality or freshness of your order upon arrival, please contact our support team within 24 hours for a replacement or refund.
How long can I store the products in my freezer?
Our vacuum-sealed packaging is designed to maintain peak flavor and prevent freezer burn for up to 6-12 months, though we recommend consuming within 3 months for the best experience.
What are your shipping rates and delivery times?
We offer flat-rate shipping based on your zone. Orders are typically processed within 1-2 business days and shipped via overnight or 2-day express to ensure product integrity.